Last updated 10 October 2026
Email support@matchsetgo.com about anything — a problem with the app, your account, your data, or another member.
Expect a reply within 2 business days.
A person reads every message. Child-safety reports are read first. Some requests take longer to complete — a copy of your data, for example — but you'll hear from us within 2 business days either way.
It helps to include your username, whether you're on iPhone or Android, and what happened. If it's about your account, write from the email address on that account — that's how we confirm it's really you.
If anyone is in immediate danger, call your local emergency number (911 in the US) first.
The fastest way to report another member is from the app, where the report reaches us already attached to their account:
A person reviews every report within 24 hours. You can also Block someone from their profile: they stop seeing your invitations and you stop seeing theirs, and they aren't told.
For anything involving a child, see our Child Safety Standards, and put Child safety in the subject line.
To ask for a copy of your data, or to correct it, email us from the address on your account. The Privacy Policy explains what we hold and why.
If you run an Organization account, the portal is at organization.matchsetgo.com, and the same address reaches us: support@matchsetgo.com. The Organization Terms cover your account.